Levels of Support
| One-Off Upgrades/Health Checks/Updates | Rate |
| Remote Upgrade/Health Checks/Updates – Half a day (4 hours) | £350 |
| Remote Upgrade/Health Checks/Updates – Full Day (8 hours)* | £700 |
| Call-Out Support (out of contract) | SLA | Rate Per Call-Out Per Hour (min 2 hours) |
| Silver | 1 business day | £50* |
| Gold | 4 hours | £75* |
| Platinum | 2 hours | £90* |
| Silver Package | Number of Devices | Rate Per Month (min 12month contract)* |
| Workstations: 0800-1700 Support Anti-Virus maintenance for Desktop Connectivity Support Windows Workstation updates Warranty Renewals | 1-50 51-100 100-200 200+ | £500 £1,000 £1,500 £2,000 |
| Servers: 0800-1700 Support Anti-Virus maintenance for Server Connectivity Support Microsoft Server updates Warranty Renewals | 1-10 Additional Servers | £1,000 £200 |
| Other Devices: 0800-1700 Support All Printers Connectivity Support Firmware Updates Maintenance Warranty Renewals | 1-50 51-100 100-200 200+ | £500 £1,000 £1,500 £2,000 |
| BlackBerry UEM, MS Intune or Ivanti MI: 0800-1700 Support Named Caller Connectivity Support Maintenance Licensing Renewals Full Escalation Ownership Certificate Renewals | 1-50 51-100 100-200 200+ | £500 £1,000 £1,500 £2,000 |
| Gold Package | Number Of Devices | Rate per month (min 12month contract)* |
| Workstations: 0800-2000 Support Anti-Virus maintenance for Desktop Connectivity Support Windows Workstations updates Warranty Renewals | 1-50 51-100 100-200 200+ | £700 £1,200 £1,700 £2,200 |
| Servers: 0800-2000 Support Anti-Virus maintenance for Server Connectivity Support Microsoft Server updates Warranty Renewals | 1-10 Additional Servers | £1,100 £300 |
| Other Devices: 0800-2000 Support All Printers Connectivity Support Firmware Updates Maintenance Warranty Renewals | 1-50 51-100 100-200 200+ | £700 £1,200 £1,700 £2,200 |
| BlackBerry UEM, MS Intune or Ivanti MI: 0800-2000 Support Named Caller Connectivity Support Maintenance Licensing Renewals Full Escalation Ownership Certificate Renewals | 1-50 51-100 100-200 200+ | £700 £1,200 £1,700 £2,200 |
| Platinum Package | Number Of Devices | Rate per month (min 12 month contract)* |
| Workstations: 24/7 Support** Anti-Virus maintenance for Desktop Connectivity Support Windows Workstations updates Warranty Renewals | 1-50 51-100 100-200 200+ | £1,000 £1,500 £2,000 £2,500 |
| Servers: 24/7 Support** Anti-Virus maintenance for Server Connectivity Support Microsoft Server updates Warranty Renewals | 1-10 Additional Servers | £1,400 £400 |
| Other Devices: 24/7 Support** All Printers Connectivity Support Firmware Updates Maintenance Warranty Renewals | 1-50 51-100 100-200 200+ | £1,000 £1,500 £2,000 £2,500 |
| BlackBerry UEM, MS Intune or Ivanti MI: 24/7 Support** Named Caller Connectivity Support Maintenance Licensing Renewals Full Escalation Ownership Certificate Renewals | 1-50 51-100 100-200 200+ | £1,000 £1,500 £2,000 £2,500 |
**2 hours SLA.
VNet Solutions 